Director – Asset & Profit Protection
| Company | RH |
|---|---|
| Location | Mill Valley, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years of leadership in Asset, Loss, or Profit Protection, with experience in multi-site retail, luxury, or hospitality settings
- Demonstrated success in leading high-impact investigations and designing risk strategies that protect people, property, and brand reputation
- Deep understanding of inventory accuracy, operational risk, and jurisdictional compliance
- Strong analytical skills with the ability to translate data into actionable insights and influence executive decision-making
- Executive presence and communication skills that inspire trust, clarity, and alignment across all levels
- Knowledge of labor law, safety regulations, and brand protection best practices; LPQ or LPC certification preferred
- Proficiency in Google Workspace and business intelligence tools
Responsibilities
- Lead the vision, strategy, and execution of enterprise-wide Asset & Profit Protection initiatives that safeguard our people, brand, and business
- Architect and implement forward-thinking solutions to reduce shrink, prevent theft and fraud, and ensure inventory integrity across all RH environments
- Oversee high-level investigations involving internal misconduct, vendor fraud, and external threats, ensuring ethical, confidential and thorough resolution
- Partner with internal stakeholders on employee relations and regulatory matters, including documentation, evidence management, and resolution planning
- Manage third-party security providers with an eye toward service, quality, and partnership
- Develop dashboards, audits, and KPIs to monitor risk, identify trends, and bring transparency to vulnerabilities and empower leaders to act decisively and proactively
- Influence the refinement of policies and processes to enhance compliance, safety, and operational integrity
- Educate and engage field, regional, and distribution partners on loss prevention, risk awareness, and ethical decision-making
- Stay ahead of emerging risks, such as organized retail crime, labor law changes, and cyber-related threats, and lead proactive mitigation efforts
- Support physical security and brand protection for in-gallery and off-site events, ensuring every environment reflects our standards of excellence and preparedness
Preferred Qualifications
- LPQ or LPC certification preferred