Research Operations & Enablement Manager

Research Operations & Enablement Manager

Requirements

• 5+ years of experience in research operations, program management, or a similar role, preferably in a SaaS or tech environment.
• Expertise in participant recruitment, including sourcing, screening, scheduling, and managing participant databases with privacy compliance.
• Strong process optimization and scaling skills, with experience developing efficient workflows, documentation, and knowledge-sharing systems.
• Familiarity with research tools like User Interviews, Great Question, Sprig, or Snowflake, along with vendor management experience.
• Excellent organizational and stakeholder management skills to work cross-functionally with researchers, designers, PMs, and engineers.
• Strong communication skills, with the ability to create self-service resources, training materials, and frameworks to enable teams to conduct effective research.

Responsibilities

• Streamline Research Operations: Develop and manage scalable workflows for participant recruiting, incentive management, and research project tracking.
• Support Tools and Resources: Oversee the research tooling stack, ensuring tools like Sprig, Great Question, and Snowflake are effectively maintained and optimized for team use.
• Enable Research Teams: Partner with researchers to provide operational support, including managing participant recruitment and incentives, enabling them to focus on delivering impactful insights.
• Foster Research Excellence: Maintain high operational standards through effective documentation, knowledge sharing, and process improvement.
• Manage Budgets and Vendors: Own the research operations budget, including vendor negotiations, renewals, and procurement processes.
• Drive Cross-Functional Collaboration: Work closely with product, design, and engineering teams to align research needs with organizational goals and priorities.

Preferred Qualifications

• Experience managing research budgets, handling vendor negotiations, and streamlining procurement processes.
• Knowledge of mixed-methods research and how research operations can support different methodologies.
• Previous experience in a scaling organization where research operations evolved alongside business growth.
• Basic knowledge of SQL, Python, or automation tools to improve research operations efficiency.
• Experience in UX design or product development, with an understanding of design and product workflows to better align research operations with business needs.
• Understanding of research ethics, participant data management, and compliance requirements such as GDPR and CCPA.