TM Application Support Lead

Company	Western Alliance
Location	Phoenix, AZ, USA, Chandler, AZ, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Senior

5+ years of related experience in Branch Banking Operations or similar field.
Bachelor’s degree or equivalent experience required.
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Advanced speaking and writing communication skills.

Support all payment and deposit operations products and services.
Respond to escalated cases in a timely manner providing accurate analysis.
Provide high levels of support to the analysts on your team and cross departmentally.
Work on highly time sensitive production support cases, including cases with high visibility to senior leaders.
Lead special projects, develop training material, and serve as a cross-departmental liaison to partner teams.
Assist the TM Applications Support Supervisor with scheduling for on-call rotations and queue management.
Perform in depth analysis of operational responsibilities of the team to develop the team and the scope of the teams responsibility.
Troubleshoot vendor supported and internally hosted applications and engage with correct departmental/vendor resources to lead resolution of complex issues.
Create and maintain logs for product issues, enhancements, defects, and testing of electronic banking applications and treasury management services.
Perform and manage support queues, ensuring timely assignment and routing of production issues to the correct analyst or support group.
Provide in depth reporting and analysis to management to help lead the improvement of operational efficiency.