Customer Support Representative
| Company | Sidecar Health |
|---|---|
| Location | Florida, USA, Georgia, USA, Colorado, USA, North Carolina, USA, Ohio, USA |
| Salary | $15 – $20 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong interpersonal communication skills and empathy to build trust with members
- Tenacity and adaptability to excel in a fast-paced startup environment
- Excellent written and verbal communication skills and a comfort answering questions on the fly
- Sharp attention to detail and creative problem-solving skills to guide members through their plans
- Availability to work full-time, 8-hour shifts, extending into our evening business hours
- A reliable, high-speed internet connection for seamless remote work
- High school diploma or equivalent
Responsibilities
- Handle inbound calls and chats from our members regarding Sidecar Health’s products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
- Handle issues and complaints where appropriate
- Maintain policies and standard operation procedures
Preferred Qualifications
- Bilingual in Spanish and English (preferred)
- Experience in healthcare or insurance (preferred)