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Surveillance Officer
| Company | BetMGM |
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| Location | Washington, DC, USA |
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| Salary | $14.23 – $21.25 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High school diploma or equivalent GED
- 1+ year of relevant experience
- At least one year of gaming and/or Surveillance experience
- Previous experience working in a similar resort setting
Responsibilities
- Operate various closed-circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions
- Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft
- Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances
- Maintain and improve knowledge of sportsbook rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development
- Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee
- Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies
- Collaborate with leadership to maximize guest experience
- Perform other job-related duties as requested
Preferred Qualifications
No preferred qualifications provided.
