In Room Dining Telephone Agent PM
| Company | Belmond |
|---|---|
| Location | Santa Barbara, CA, USA |
| Salary | $19 – $19 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain knowledge of Food & Beverage Outlet Menus/Menu items or changes in Menus.
- Ensure compliance of local and Company sanitation standards.
- Answer the telephone in the correct number of rings according to Forbes 5 Star standards and to speak in a clear, professional manner addressing the guest by name.
- Ensure that the order has been input into the POS and is accurate.
- Comply with performance standards, policies and procedures in Food & Beverage.
- Maintain a positive working relationship with all departments in the hotel.
- Maintain positive guest relations at all times.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Be familiar with operation of P.O.S. system and manual system procedures.
- Maintain proper uniform, nametag, and Forbes pin at all times.
- Knowledge of hotel history and all daily meeting/events.
Responsibilities
- Take dining orders in accordance with the standards of service set by the hotel, ensuring the highest levels of accuracy and guest satisfaction.
- Work as part of the Food and Beverage team to successfully execute operations.
- Answer multiple phone lines in a professional manner and within the Forbes 5 Star guidelines of service expectation.
- Understand and explain menu items to our guests in order to suggest proper recommendations.
- Input guest orders and post proper charges to the system.
- Ensure accurate communication of orders to kitchen and receipt of orders by Servers.
- Settle checks to the proper guest folio and maintain accountability for all transactions in accordance with Hotel and accounting standards.
- Track orders to ensure service standards for delivery and pick-up are being met.
- Continually work with the food and beverage team to improve guest, owner and colleague satisfaction and maximize the financial performance of the department.
- Inspect stations, ensuring that all set ups meet the department standards.
- Complete side work as assigned by Manager or Captain.
Preferred Qualifications
-
No preferred qualifications provided.