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Ancillary Specialist

Ancillary Specialist

CompanyDriveTime
LocationMesa, AZ, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s, Associate’s
Experience LevelJunior, Mid Level

Requirements

  • Clear, concise and professional written and oral communications and interpersonal skills
  • Proficient typing skills
  • Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
  • Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
  • Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
  • Ability to drive departmental compliance with FDCPA requirements
  • Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and general knowledge of state specific cancellation and refund regulations
  • Self-motivated with strong decision-making capabilities; ability to be a self-starter
  • Ability to work in an accurate, detail-oriented, and highly productive manner

Responsibilities

  • Gather and review documents in order to cancel ancillary products manually and systematically in accordance with policy and procedure
  • Navigate third party portals to enter cancellation requests
  • Communicate with various product providers to ensure timely processing of cancellations and to resolve outstanding discrepancies
  • Follow up with appropriate 3rd party regarding delays with product cancellations and refunds posting to accounts
  • File GAP in a timely manner with the correct GAP provider and follow up with insurance companies for documentation needed
  • Review exception reporting to ensure proper cancellation and application of refunds within regulatory and SLA requirements
  • Assist other departments with inquiries related to the cancellation and reinstatement of ancillary products
  • Utilize approved databases, tools, and websites to assist in the overall ancillary process
  • Perform other related duties as assigned

Preferred Qualifications

  • High School Diploma, GED, or equivalent certification
  • Experience with Microsoft Office such as Excel, Outlook and Word
  • 2+ years of experience in financial services, insurance, claims and/or aftermarket products
  • Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience