Technology Implementation Specialist - Mining

Technology Implementation Specialist – Mining

Experience in databases, engineering, mining technology or IT
Ability to develop and provide solutions to significant technical challenges
Hands-on experience with server setup, software installation, and system configuration
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Knowledge of customer service concepts and techniques
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients
Understanding of effective communication concepts, tools and techniques
Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems
Knowledge of relationship management techniques

Define mining site infrastructure, set up servers, install and configure MineStar products, and perform system upgrades with each new release
Embark on-site visits to mining locations, ensuring seamless implementation and upgrades
Drive customer recognition of the incredible value of our product features, improved processes, and change management
Enhance product-positioning knowledge for Caterpillar and provide invaluable feedback on product features and benefits
Identify and document job/application profiles based on real-world observations while working directly with customers
Elevate the industry’s perception of Caterpillar and actively participate in related mining associations

Previous Cat MineStar System knowledge
Previous Experience working with database management (SQL Server)
Linux administration / VM admin/docker skills
Knowledgeable of the relevant programming languages; computing hardware, software, infrastructure elements, and current development processes and tools
Knowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization