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Specialist – Hotel Lifecycle
| Company | IHG |
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| Location | Atlanta, GA, USA |
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| Salary | $46226 – $65000 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Associate’s Degree in Hotel Management, Business or a relevant field of work, or an equivalent combination of education and work related experience.
- 2-5 years progressive work-related experience in the hotel industry, with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations and/or training.
- Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user.
- Demonstrated ability to implement and track multiple projects at one time.
- Demonstrated organizational skills and follow-through in tracking ongoing processes.
- Demonstrated ability to maintain a consistent, high-quality customer-focused organization.
- Demonstrated ability to keep current with industry trends/changes.
- Demonstrated problem solving and time management skills.
- Demonstrated attention to detail and ability to manage multiple tasks/clients required.
Responsibilities
- Complete critical steps in the on-boarding of the hotel to include but not limited to the naming and principal correspondent processing for ~2K new hotels annually.
- Plan and coordinate quarterly Owner Summit for ~200 owners.
- Create and distribute hotel opening announcements for each new or converted property.
- Coordinate transition processes, collect key intelligence across business segments, and execute decisions made for all AMER open hotels at end of license.
- Ensure Temporary Certificate of Occupancy (TCO) & Provision Letter, if applicable, have been satisfied. Follow up with owners to ensure satisfactory completion or extension for all expired TCOs.
- Enroll new hotels in the training classes.
- Provide system access including but not limited to Merlin, SBRP, Touchpoint to new hotel owners and new hires during the opening process.
- Execute critical strategic programs related to hotel openings.
- Answer inquiries and requests from internal partners on status of pipeline hotels.
Preferred Qualifications
No preferred qualifications provided.
