Regional Manager - Hub Operations

Regional Manager – Hub Operations

High school diploma or equivalent required; bachelor’s degree preferred
Required to live within assigned region, along with the ability to travel to centers and network providers within the region up to two (2) days per week
Minimum of five (5) years of relevant work experience in healthcare required
Minimum of two (2) years of management experience with demonstrated ability to mentor and develop team members required
Practice management experience in a primary care clinic or specialist office preferred

Hire, onboard, and train Welbe Advocates, as well as oversee performance of direct reports including regular one-on-ones, performance evaluations, team meetings, and ongoing coaching as required
Monitor and manage daily operations to meet expected performance targets and goals for assigned functions
Continuously identify opportunities to improve processes including conducting root-cause analysis, driving changes, and monitoring adherence to new processes
Provide team support by resolving urgent escalations and issues with a high-level of efficacy, as well as ensure that direct reports understand all corporate compliance requirements, department objectives, performance standards, and policies
Build strong partnerships with internal operations, clinical, and network leaders within a respective region, as well as serve as the point of contact for a respective region on scheduling process questions, participant escalations, and quality concerns
Facilitate regular meetings with partners to identify and develop creative ways to improve network access for participants, ensure care needed by participants is met timely and effectively, and reduce operational bottlenecks
Attend virtual and in-person meetings with our network of contracted specialists and facilities, leveraging feedback to drive effective and efficient scheduling operations

Practice management experience in a primary care clinic or specialist office preferred