Account Manager

3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales, with quota-carrying or expansion responsibilities
Experience with consumption-based or API-first SaaS models
Proven track record managing $3M+ ARR with high retention and growth outcomes
Excellent communication, value-based selling, and stakeholder management skills
Operational discipline with systems like Salesforce, Clari, and account planning tools
Ability to independently manage multiple priorities while influencing cross-functional outcomes

Own a book of high-value customer accounts (~$3M+ in ARR)
Lead account planning and deliver quarterly business reviews with clear success metrics
Build strategic multi-threaded relationships across customer organizations
Conduct strategic account planning and maintain a proactive customer engagement cadence
Collaborate cross-functionally to unblock value and influence internal roadmap decisions
Accurately forecast retention, expansion, and potential risk within your portfolio
Analyze product usage and customer data to identify growth opportunities and risks
Drive execution on renewal and upsell strategies, including contract structuring
Provide market and customer insights to inform GTM evolution and segmentation strategy
Contribute to customer stories, reference programs, and pricing feedback loops
Leverage AI tools to enhance account planning, data analysis, and customer insights

Background in payments, fintech, or infrastructure SaaS
Operational comfort in hybrid customer models (e.g., self-serve, mid-market, enterprise)
Experience in startup-to-growth SaaS stages, including operational scaling
Demonstrated success during high-growth scaling periods ($20M–$100M ARR)
Experience navigating evolving product offerings and pricing models