Technical Support Associate
| Company | Global Payments |
|---|---|
| Location | Oklahoma City, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Exp
- Proven team player with outstanding interpersonal and communication (written & oral) skills
- Experience of cross functional working and cultural sensitivity
- Demonstrated experience supporting end user Windows, Chrome, and Apple devices within an enterprise setting
- Knowledge and administration of Microsoft Active Directory
Responsibilities
- Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution; use best practices for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution
- Diagnose, triage, and escalate incidents and requests to appropriate tier 3 and tier 4 assignee and/or team. Respond to incidents, requests for service, and questions within required response times
- Troubleshoot and repair hardware and software issues on multiple operating systems
- Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals
- Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards and power supplies
- Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms
- Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes
- Deploy software and system images for multiple OS and hardware standards
- All other duties as assigned.
Preferred Qualifications
-
No preferred qualifications provided.