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Solutions Engineer – Federal Accounts
| Company | F5 |
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| Location | California, MD, USA |
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| Salary | $153500 – $230300 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- DoD/OPM Active Secret Clearance
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent work experience)
- Minimum of 5 years of hands-on experience deploying and supporting F5 technologies in production environments
- Strong written and verbal communication skills with the ability to simplify complex technical concepts for stakeholders
- 8+ years of related industry experience
- 4+ years of pre-sales experience
Responsibilities
- Serve as a trusted advisor by delivering technical expertise through sales presentations, solution designs, demonstrations, and proof of concepts
- Design and configure solutions and systems engineering configurations
- Maintain an advanced level of technical knowledge of F5 products, relevant industry trends, and sales proficiency
- Design and communicate the technical and business value of F5 solutions in comparison to competitors
- Develop technical solutions to address customer business problems or create new service offerings
- Contribute to the creation and support of content for customers and partners, including presentations, white papers, and use cases
- Keep abreast of the competitive landscape and share insights with peers
- Foster a collaborative team environment by sharing best practices, successes, and building lasting relationships
- Negotiate effectively and manage conflict resolution
- Handle Change Request (CR) and Customer Special Request (CSR) cases on behalf of customers
- Uphold F5’s Business Code of Ethics and promptly report any violations of the code or company policies
- Perform other related duties as assigned
- Clearly articulate the F5 sales strategy, messaging, and value proposition in alignment with customer business objectives
- Build and maintain trusted advisor relationships with customer technology staff and management
- Deliver exceptional customer service during both pre-sales and post-sales activities
- Present sales pitches and technical details effectively to both CxO-level executives and detailed technical staff
- Utilize Salesforce.com for managing opportunities and named accounts
- Collaborate with the sales team to develop and manage Technical Account Plans and/or Territory Account Plans
- Leverage F5 organizational resources effectively
- Utilize SE tools such as CSR, Idea, Hive, Mainstreet, and others
- Identify and qualify technical opportunities
- Influence sales strategy
- Assess the viability of opportunities and map out account political structures
- Support F5 channel partner sales initiatives
- Provide sustainable training for channel partners on F5 solutions and competitive differentiation
- Offer technical expertise and oversight to channel partners as needed
- Proactively provide consultative support
- Collaborate with Channel and Sales management to establish and qualify channel partners’ capabilities to sell F5 solutions
- Understand and follow the escalation process
- Partner with F5 Technical Support and customers/partners to resolve issues
Preferred Qualifications
- F5 Certified Professional Credentials (Preferred): F5 Certified BIG-IP Administrator (F5-CA), F5 Certified Technical Specialist (F5-CTS) in LTM, DNS, ASM, or other relevant modules
- 5 years experience working and/or solution selling in the US Federal Government (preferred Department of Defense)
- Familiar with US Government certifications (FIPS, Common Criteria, DoDIN UC APL, CSfC)
- Familiarity with F5 solutions for Kubernetes-based environments like BIG-IP Container Connector
- Hands-on experience integrating F5 infrastructure with cloud-native services or Istio Service Mesh
- Exposure to competitive technologies such as Citrix ADC, NGINX, or HAProxy for comparative architectural design expertise
- Experience leading proof-of-concept (POC) evaluations and solution demonstrations for F5 products
- Ability to mentor junior engineers on F5 technologies, best practices, and troubleshooting strategies
- Knowledge of regulatory compliances such as PCI DSS, HIPAA, or GDPR as it pertains to F5 solutions
