Skip to content
All Jobs Info
  • All Jobs
  • Categories
    • Supply Chain Management
    • Finance & Banking
    • Healthcare Administration & Support
    • All Jobs →
Posted in
  • Customer Success
  • Jobs
  • Sales & Account Management

Bilingual Customer Account Representative

July 9, 2025July 9, 2025

Bilingual Customer Account Representative

CompanyBroadridge
LocationToronto, ON, Canada
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Excellent verbal and written communication skills in both French and English
  • Understanding of the Canadian securities industry, stocks and trading.
  • Basic understanding of the stock market.
  • Familiarity with trading securities and understanding of the terminology used in trading/ trade processing
  • Strong analytical and problem-solving skills
  • Excellent customer service skills
  • Technologically savvy, smart, sharp, willing to learn and grow.
  • Self-motivated, attentive listener, passionate about customer success
  • Microsoft Office Skills – Word, Excel, PowerPoint

Responsibilities

  • Responsible for working with internal teams and clients to ensure customer satisfaction
  • Conduct regular meetings with clients to review KPIs and Service Levels
  • Focal point for delivery of SIS services and SIS daily/monthly/year-end processing
  • Second level problem resolution at the application level and technical/operations level
  • Focal point to provide your client with updates for major incidents
  • Client Relationship Management – managing Client expectations and satisfaction
  • Client focal point for problem management, change management and client requests for services
  • Build and maintain strong client relationships
  • Find creative ways to improve processes/communication
  • Promotes the organization’s capabilities to clients, identifies sales opportunities to be forwarded to the account managers
  • Availability after-hours/weekends for major incidents and project implementations
  • Management and reporting of SIS contracted Service Level Agreements
  • Work efficiently in a multi-tasking environment where high attention to detail is required

Preferred Qualifications

  • Bachelor or College degrees
  • Financial services industry or Securities Industry knowledge/experience
  • Completed or willingness to complete Canadian Securities Industry Course
  • Previous customer support experience


TaggedBachelor'sBroadridgeCustomer SuccessEntry Level/New GradFinance & Operations & StrategyJuniorSales & Account Management

Recent Jobs

  • Sr Infrastructure Engineer
  • Consumer Product Support Manager – Gup Search
  • Universal Banker
  • Strategic Partnership Development Manager – Fitbit
  • Delivery Specialist – Hub

About

  • About Us
  • Contact Us

Legal

  • Privacy Policy
  • Terms of Use
  • Acceptable Use Policy
  • Website Accessibility
  • Disclaimer

Follow Us

  • LinkedIn
Copyright © 2025 All Jobs Info.
Powered by WordPress and HybridMag.
  • All Jobs
  • Categories
    • Supply Chain Management
    • Finance & Banking
    • Healthcare Administration & Support
    • All Jobs →