Office Operations Manager

Office Operations Manager

Requirements

• High School Diploma or GED required
• Bachelor’s degree in Business Administration or related field preferred
• Minimum of five (5) years of related business management, office administration, and/or human resources experience with direct supervision of staff required
• Must have a strong understanding of accounting/financial principles
• Previous law firm or professional service experience is required
• Effective problem solving with the ability to exercise sound judgment in decision making; discretion and respect for confidentiality
• Outstanding comprehension, communication, and interpersonal skills to communicate courteously and effectively with attorneys, professional staff, clients and vendors
• Strong follow up and follow through ability to gather information and meet deadlines
• Strong computer software skills and organizational/time management/prioritizing skills to master daily tasks and other responsibilities

Responsibilities

• Cultivate and maintain a productive office/work environment, and evaluate and allocate resources as needed
• Responsible for general management, problem solving, and dispute resolution; proactively addresses any and all issues raised on a day-to-day basis by attorneys, paraprofessionals, and business professionals
• Effectively manage local office business professional performance including annual performance review and merit process; provide ongoing guidance, coaching and counseling to ensure performance meets role expectations
• Coordinate with Human Resources as necessary to effectively and proactively address personnel concerns and issues
• Work in tandem with the Department Operating Officers and Director of Regional Administration & Operations (DAO) to oversee the incoming and departing attorney processes to include on-boarding, integration, and file transfers upon departure
• Attend partner meetings and facilitate communication of office/firm issues or initiatives
• In coordination with DAO, develop, update, and monitor office budgets, which includes budget variance analysis, expense control activities, and business professional overtime
• Manage local business professional staffing levels in accordance with firm standards
• Oversee incoming and departing business professional processes to include on-boarding and office integration
• Responsible for managing the Life Safety Plan and Emergency Response Team (ERT) for the office
• Responsible for building/premise management to include space allocation, office maintenance and repairs, and participate in office renovations/remodeling in coordination with national facilities department
• Participate in national initiatives as needed
• Perform other related duties as assigned
• Ability to travel to Austin office required

Preferred Qualifications

No preferred qualifications provided.