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Banker Supervisor

Banker Supervisor

CompanyBanner Bank
LocationWenatchee, WA, USA
Salary$19.21 – $26.9
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level

Requirements

  • H.S. Diploma: General Education (Required)
  • NMLS registration (Preferred)
  • 2 or more years of teller experience including sales experience with established goals required
  • 2 years of experience leading a project, process or team preferred
  • Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
  • Thorough knowledge of all retail products and services
  • Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending
  • Proven client service, interpersonal, and relationship building skills
  • Possess effective verbal and written communication skills; proper phone and email etiquette required
  • Possess effective selling, cross selling and referral skills
  • Possess strong mathematical, problem solving, and negotiation skills
  • Ability to analyze client credit data and other related financial information
  • Experience in a financial sales representative oriented role

Responsibilities

  • Responsible for processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments. Balances cash drawer, counting currency and coin accurately.
  • Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
  • Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
  • Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
  • Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
  • Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
  • Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.

Preferred Qualifications

  • NMLS registration (Preferred)
  • 2 years of experience leading a project, process or team preferred