Associate Technical Solutions Engineer
Company | Palo Alto Networks |
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Location | Santa Clara, CA, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Entry Level/New Grad, Junior |
Requirements
- Hands-on experience with cybersecurity technologies such as firewalls, cloud security, and networking (e.g., routing and switching) in a professional environment.
- Experience creating and managing cloud-based environments using platforms like AWS, Azure, Google Cloud, or VMware.
- Practical knowledge of infrastructure as code and automation tools (e.g., Python, Terraform, CloudFormation).
- Experience troubleshooting technical issues in lab or testing environments.
- Ability to create clear, user-focused technical documentation and guides.
- Strong analytical skills with attention to detail.
- Clear communication skills across technical and non-technical audiences.
- Proven ability to support and collaborate with both internal and external stakeholders.
- Self-directed with a collaborative approach to team-based projects.
Responsibilities
- Build, maintain, and enhance virtual labs that demonstrate Palo Alto Networks’ cybersecurity solutions.
- Collaborate with product managers, engineers, and stakeholders to translate features into engaging, hands-on experiences.
- Ensure labs are current with the latest product features and releases.
- Troubleshoot lab issues and support both internal and external users.
- Develop clear, user-friendly documentation and lab guides.
- Incorporate user feedback to continuously improve lab environments.
- Stay up to date on cybersecurity trends and participate in ongoing technical development.
Preferred Qualifications
- While a bachelor’s degree is helpful, we prioritize hands-on experience and the ability to demonstrate technical skills in real-world scenarios.
- Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are strongly encouraged.
- Ability to travel domestically 1–2 times per year.