Technical Writer

Bachelor’s degree in Technical Communication, Instructional Design, Information Science, or related field and/or equivalent experience
3+ years of experience in technical writing, knowledge management, or content strategy—preferably in an EdTech or SaaS environment.
Proficiency in documentation tools (e.g., Confluence, MadCap Flare, SharePoint) and familiarity with accessibility standards (WCAG, Section 508).
Strong collaboration and communication skills; ability to work with cross-functional teams including engineering, product, and customer support.
Experience with AI tools for content generation or analytics is a plus.

Create, maintain, and update knowledge articles, process documentation, SOPs, and user guides aligned with PVS editorial and accessibility standards.
Translate technical and operational concepts into clear, concise, and user-friendly content for internal and external stakeholders.
Collaborate with SMEs to ensure accuracy and completeness of documentation, especially in AI-powered tools, assessment generators, and content delivery systems.
Implement and maintain knowledge structures that support searchability, version control, and content lifecycle management.
Partner with the PVS Comms Ops team to align messaging tone, style, and delivery across platforms.
Support the Quality Assurance Analyst team in validating documentation against quality, accessibility, and compliance benchmarks.
Participate in design-thinking sprints and product discovery sessions to identify knowledge gaps and proactively address them.
Leverage analytics tools (e.g., Calabrio) to identify content usage trends, training gaps, and opportunities for knowledge optimization.
Contribute to the development of AI-assisted documentation workflows and content generation pilots.