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Director – Organizational Design & Effectiveness
Company | PointClickCare |
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Location | Mississauga, ON, Canada |
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Salary | $85 – $100 |
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Type | Contract |
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Degrees | Bachelor’s, Master’s |
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Experience Level | Senior, Expert or higher |
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Requirements
- 8–12 years of experience in Organizational Design, Effectiveness, or Operating Model Transformation.
- Demonstrated ability to execute and deliver org design changes, not just assess or recommend.
- Proven experience leading design and delivery in healthcare, SaaS, or regulated/high-growth industries.
- Deep knowledge of organizational design frameworks and methodologies (e.g., Galbraith Star, Operating Model Canvas, McKinsey 7S).
- Strong understanding of AI’s impact on job design, structure, and organizational maturity models.
- Exceptional ability to synthesize complexity into clear recommendations and executable plans.
- Strong business acumen and ability to assess the financial implications of org design choices.
- Bachelor’s degree required; Master’s in Organizational Psychology, Business, or related discipline preferred.
- Certification in Org Design (e.g., Kates Kesler, OrgVue, OTM) is an asset.
Responsibilities
- Lead org design efforts across business units to align structures, capabilities, roles, and spans with enterprise strategy and transformation goals.
- Act as a thought partner to C-suite and VP+ leaders on how to adapt structures to drive AI-enabled performance, innovation, and cross-functional collaboration.
- Translate business strategies, growth targets, and AI roadmaps into executable organizational design solutions.
- Build implementation roadmaps with clear sequencing, resource implications, and timelines.
- Partner with HR Business Partners and business leaders to guide execution of new designs, including role transitions, team setup, and onboarding into new structures.
- Embed execution support tools, change enablers, and feedback loops to ensure successful and lasting adoption.
- Support capability development for leaders and managers to operate effectively within redesigned structures, especially where AI or automation is involved.
- Assess where AI, automation, and digital workflows can be embedded in structures, accountabilities, and processes.
- Map AI organizational archetypes (e.g., AI-Aware, AI-Augmented) to functions and roles to guide design recommendations.
- Work cross-functionally to ensure organizational structures reflect the evolving roles, capabilities, and oversight needed to scale AI maturity across the enterprise.
- Assess governance, decision rights, cross-functional workflows, and collaboration pain points.
- Redesign structures and operating models that improve agility, reduce complexity, and enable efficient scaling—especially in AI-enabled or tech-powered areas.
- Partner with Product, Technology, Operations, and HR teams to align people, processes, and platforms.
- Define and monitor organizational health metrics (e.g., span of control, cost-to-serve, capability density).
- Build scenarios that model future-state impacts of design choices on cost, efficiency, and capability.
- Partner with Finance and Strategy to ensure org design changes support strategic and financial outcomes.
Preferred Qualifications
- Master’s in Organizational Psychology, Business, or related discipline preferred.
- Certification in Org Design (e.g., Kates Kesler, OrgVue, OTM) is an asset.