Director – Organizational Design & Effectiveness

Director – Organizational Design & Effectiveness

Requirements

• 8–12 years of experience in Organizational Design, Effectiveness, or Operating Model Transformation.
• Demonstrated ability to execute and deliver org design changes, not just assess or recommend.
• Proven experience leading design and delivery in healthcare, SaaS, or regulated/high-growth industries.
• Deep knowledge of organizational design frameworks and methodologies (e.g., Galbraith Star, Operating Model Canvas, McKinsey 7S).
• Strong understanding of AI’s impact on job design, structure, and organizational maturity models.
• Exceptional ability to synthesize complexity into clear recommendations and executable plans.
• Strong business acumen and ability to assess the financial implications of org design choices.
• Bachelor’s degree required; Master’s in Organizational Psychology, Business, or related discipline preferred.
• Certification in Org Design (e.g., Kates Kesler, OrgVue, OTM) is an asset.

Responsibilities

• Lead org design efforts across business units to align structures, capabilities, roles, and spans with enterprise strategy and transformation goals.
• Act as a thought partner to C-suite and VP+ leaders on how to adapt structures to drive AI-enabled performance, innovation, and cross-functional collaboration.
• Translate business strategies, growth targets, and AI roadmaps into executable organizational design solutions.
• Build implementation roadmaps with clear sequencing, resource implications, and timelines.
• Partner with HR Business Partners and business leaders to guide execution of new designs, including role transitions, team setup, and onboarding into new structures.
• Embed execution support tools, change enablers, and feedback loops to ensure successful and lasting adoption.
• Support capability development for leaders and managers to operate effectively within redesigned structures, especially where AI or automation is involved.
• Assess where AI, automation, and digital workflows can be embedded in structures, accountabilities, and processes.
• Map AI organizational archetypes (e.g., AI-Aware, AI-Augmented) to functions and roles to guide design recommendations.
• Work cross-functionally to ensure organizational structures reflect the evolving roles, capabilities, and oversight needed to scale AI maturity across the enterprise.
• Assess governance, decision rights, cross-functional workflows, and collaboration pain points.
• Redesign structures and operating models that improve agility, reduce complexity, and enable efficient scaling—especially in AI-enabled or tech-powered areas.
• Partner with Product, Technology, Operations, and HR teams to align people, processes, and platforms.
• Define and monitor organizational health metrics (e.g., span of control, cost-to-serve, capability density).
• Build scenarios that model future-state impacts of design choices on cost, efficiency, and capability.
• Partner with Finance and Strategy to ensure org design changes support strategic and financial outcomes.

Preferred Qualifications

• Master’s in Organizational Psychology, Business, or related discipline preferred.
• Certification in Org Design (e.g., Kates Kesler, OrgVue, OTM) is an asset.