Senior Manager Clinical Service Oncology

Senior Manager Clinical Service Oncology

Requirements

• Bachelor’s degree in operations management, business or a related healthcare field
• 5+ years of experience in Cancer Registry Management, with at least three years’ experience leading teams of 30+
• 1+ years of experience managing a business portfolio with responsibility for partner satisfaction, service delivery, financial results and team engagement
• Have experience delivering against financial goals through driving operational efficiency and cost optimization
• Are a critical thinker that enjoys problem solving and developing solutions to address operational challenges
• Deeply enjoy leading and developing a highly engaged team and have a proven track record doing so
• Have strong analytical capabilities and experience leveraging data to drive continuous improvement
• Are an excellent verbal, written, and interpersonal communicator
• Are a collaborative team player who can quickly establish and maintain positive relationships and build credibility as a valued business partner
• Eagerness to maintain high levels of client satisfaction through management of staffing, workflow process and quality
• Ability to measure, monitor and prioritize multiple projects at once

Responsibilities

• Manage a team of Clinical Service Managers, Clinical Leads, ODS – Cs and support specialists assessing performance through operational metrics and behavioral insights, evaluating productivity, quality, efficiency, ensuring balanced workloads, and adherence to policies, particularly regarding PHI/PII while fostering a culture of continuous improvement
• Complete performance enablement processes, including goal setting and conducting performance appraisals, and providing ongoing feedback for assigned team members. Partner with the People Team to identify and address performance concerns effectively
• Increase team member engagement and retention through on-going coaching and feedback, ensuring each team member has professional development opportunities and is recognized for their accomplishments
• Foster an inclusive work environment, ensuring team members are valued for diversity of thought/bringing new ideas and encouraging collaboration
• Collaborate with the recruitment team to bring in new team members including during the interview and the on-boarding process
• Lead and manage a business portfolio with responsibility for partner satisfaction, service delivery, financial results and team engagement
• Provide operational analysis to senior leadership on book of business operations, client satisfaction, staff performance, client issues, etc.
• Manage assigned Cancer Registry Operations Services clients; determining appropriate resource allocation, driving efficient cancer registry operations, ensuring partner deliverables are met with a high degree of satisfaction
• Assist with responses to partner inquiries, issues, and/or problems in a professional manner and provide an effective customer service resolution
• Collaborate with Business Development and Project management on all new projects
• Collaborate with IT, Project Management and Business and Product Development on core tech items
• As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!

Preferred Qualifications

• Current ODS – C in good standing.