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IT Operations Analyst IV

IT Operations Analyst IV

CompanyTD Bank
LocationToronto, ON, Canada
Salary$65600 – $98400
TypeFull-Time
DegreesBachelor’s
Experience LevelMid Level, Senior

Requirements

  • broad technical knowledge of IT infrastructure
  • Subject matter expert (SME) in Windows desktop technologies
  • PowerShell scripting – working knowledge and experience in reading and writing scripts
  • Working knowledge of enterprise infrastructure as it applies to end user devices
  • Azure
  • AD
  • Desktop Analytics
  • GPO
  • SCCM
  • Skills and discipline to keep systems patched, monitored, and performing optimally
  • SCCM experience with understanding of configuration baselines, OSD, and deployments
  • Excellent oral and written communications, able to work independently
  • Ability to troubleshoot OS at a high level using various tooling
  • Expertise troubleshooting MS Windows OS, hardware/driver and application issues
  • Experience supporting Mac OS a plus
  • Strong leadership, creative problem-solving, planning and organization skills
  • Able to troubleshoot web application issues at a high-level using tooling and debugging
  • Strong analytical and problem-solving capabilities
  • Ability to prioritize and execute tasks in a high-pressure environment

Responsibilities

  • End to end support for Windows OS in a production environment – Managing escalated incidents from Service Desk Level 1/2, LoB business partner, Technical leadership, and application owners
  • Identifies root causes and implements targeted and controlled remediation plans
  • Proactively identify and remediate Windows devices as needed to ensure compliance and security
  • Create, Implement, and Verify application and infrastructure changes
  • Technical leadership and insight to Continuous Improvement initiatives
  • Interface with the Delivery and Solutions Engineering teams to prevent or resolve production incidents
  • Reviews, modifies, and implements procedural processes and documentation using industry standards, best practices and new innovations in technology

Preferred Qualifications

  • Technology focused degree in an appropriate discipline (an asset) or equivalent work experience
  • Minimum 3 years of relevant experience and Financial Services IT experience (an asset)
  • Effective time management skills and ability to work under deadlines and operational pressures
  • Technical Certifications a plus
  • Experience with Nexthink or other digital experience platforms a plus