Clerical Team Leader

Clerical Team Leader

Requirements

• High School Diploma or GED required
• Associates degree in healthcare related field preferred
• Medical, secretarial, and/or customer service experience required
• 2 years in a medical office setting preferred
• Experience as CMA/RMA, MOA or in a call center environment preferred

Responsibilities

• Lead day to day responsibilities related to scheduling appointments, referral management, registration and check in
• Develop and distribute all required reports and metrics applicable to the department
• Exhibit exceptional customer service skills and lead and train others to enhance customer service to the team
• Identify variances in performance of the department and work with team members to meet expectations
• Train and assist new team members in the onboarding process for the department
• Report issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns

Preferred Qualifications

• Associates degree in healthcare related field preferred
• 2 years in a medical office setting preferred
• Experience as CMA/RMA, MOA or in a call center environment preferred