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Clerical Team Leader

Clerical Team Leader

CompanyAdvocate Health Care
LocationCharlotte, NC, USA
Salary$22.5 – $33.75
TypeFull-Time
DegreesAssociate’s
Experience LevelJunior, Mid Level

Requirements

  • High School Diploma or GED required
  • Associates degree in healthcare related field preferred
  • Medical, secretarial, and/or customer service experience required
  • 2 years in a medical office setting preferred
  • Experience as CMA/RMA, MOA or in a call center environment preferred

Responsibilities

  • Lead day to day responsibilities related to scheduling appointments, referral management, registration and check in
  • Develop and distribute all required reports and metrics applicable to the department
  • Exhibit exceptional customer service skills and lead and train others to enhance customer service to the team
  • Identify variances in performance of the department and work with team members to meet expectations
  • Train and assist new team members in the onboarding process for the department
  • Report issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns

Preferred Qualifications

  • Associates degree in healthcare related field preferred
  • 2 years in a medical office setting preferred
  • Experience as CMA/RMA, MOA or in a call center environment preferred