Service Advisor

Proven skills, education, and/or applicable certifications
Previous experience operating a point-of-sale system is an asset
A commitment to learn and apply Aritzia’s Values, Business and People Leadership principles
The ability to collaborate fluently with cross-functional partners
A commitment to quality and investing in results that add value to the business
An understanding and a passion for the industry in which we operate
An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences

Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
Match Clients with their product while directing them to the right Service Counter
Carefully prepare and package the product for an Everyday Luxury opening experience
Efficiently and accurately process transactions while preserving a world-class client experience
Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor