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Reporting Analyst
| Company | American University |
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| Location | Washington, DC, USA |
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| Salary | $70450 – $76000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree Or equivalent education, training and experience with data analytics and advanced reporting.
- 3-5 years of relevant experience in the field of business analysis, library or database management, reporting, data integrity, prospect research, and/or data verification.
- Strong customer service orientation and the ability to maintain collaborative and collegial working relationships with colleagues and other stakeholders within and across the campus community.
- Two or more years of relevant work experience in the field of requirement gathering, instructional design and training, reporting, library or database management, reporting, data integrity, prospect research, and/or data verification.
- Familiarity with CRMs, databases, and/or business intelligence systems (Ellucian CRM Advance, MicroStrategy and/or a related business intelligence tool a plus); demonstrated experience in achieving proficient use in at least one such business tool.
- Proficiency using MS Office suite, particularly Excel.
- Demonstrated experience in conducting requirements gathering and ability to translate the technical and functional through workflow maps, diagrams, and analytical or narrative reports.
- Attention to detail with methodical approach to work, ability to identify technical and functional issues, contribute to business process improvements, and the ability to clearly document progress and solutions.
- Demonstrated experience related to fundraising or support in a campaign, alumni, or constituent relations with a strong working knowledge of the functions, priorities, industry vocabulary, general operations, and best practices entailed within.
- Maturity, sound judgment, and ability to handle multiple tasks simultaneously in a deadline-oriented environment.
- Advanced degree or training in Information Science, Business Administration, Analytics, Information Technology or related field.
- Experience leading teams through training, change management, and user adoption of tools and processes.
Responsibilities
- Lead scheduled and ad-hoc training with users on how to build, edit, navigate, and use reports and dashboards in CRM Advance, MicroStrategy, and Microsoft Excel, as well triage non-reporting issues and direct users to appropriate partners as necessary.
- Create great documentation and guides on both team processes and user processes for knowledge sharing and training purposes.
- Conduct requirements gathering with key stakeholders and end users of CRM Advance and MicroStrategy and/or facilitating training and documentation.
- Produce reports or visualizations using CRM or MicroStrategy reporting environments based on solicited requirements.
- Manage ongoing and special projects related to the division’s and university’s data needs and information systems to include cyclical reporting for fiscal year summaries and survey participation.
- Perform other duties as assigned in support of the division of Development and Alumni Relations.
Preferred Qualifications
- Master’s degree.
- 4-6 years of relevant experience.
