Client Service Associate
| Company | Alphabe Insight |
|---|---|
| Location | Orlando, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field
- Minimum of 1 year of experience in client service or customer relations
- Strong communication and interpersonal skills
- Problem-solving mindset and ability to handle client concerns with professionalism
- Excellent time management and organizational abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to multitask in a fast-paced environment
Responsibilities
- Serve as the first point of contact for client inquiries and concerns
- Maintain strong, ongoing communication with clients to ensure satisfaction
- Coordinate with internal teams to address client needs and deliver timely solutions
- Track client service performance and identify opportunities for improvement
- Assist with the onboarding process for new clients
- Prepare and maintain client records and documentation
- Support the development and delivery of presentations and service proposals
- Escalate complex issues to senior staff as needed
Preferred Qualifications
-
No preferred qualifications provided.