Director of Operations
| Company | Shipt |
|---|---|
| Location | New Mexico, USA, Washington, USA, North Dakota, USA, Oregon, USA, Iowa, USA, California, USA, Montana, USA, Nevada, USA, South Dakota, USA, Arizona, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Utah, USA, Wisconsin, USA, Idaho, USA |
| Salary | $120000 – $289000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years of experience in operations management, with at least 3 years in a leadership role in logistics, delivery, or tech-driven fields
- Proven ability to lead and develop teams, drive performance, and manage complex operational challenges
- Strong analytical skills and experience using data to optimize operations and drive decisions
- Deep knowledge of local, state, and federal regulations affecting delivery operations
- Excellent communication and cross-functional collaboration skills
- Proficient in operations management software, Excel, and other data analysis tools
- Bachelor’s degree in Business, Logistics, or a related field or equivalent experience
- Ability to travel within the region as needed and have a valid driver’s license
Responsibilities
- Oversee the performance of regional delivery teams, ensuring that operations are efficient, cost-effective, and compliant with local regulations
- Manage and optimize the day-to-day operations, driving continuous improvement, and meeting performance targets
- Lead and mentor a team of Area Operations Managers, fostering a high-performance culture focused on continuous improvement
- Monitor and analyze key performance indicators (KPIs) to track performance, identify areas for improvement, and implement corrective actions
- Ensure compliance with local, state, and federal regulations, adapting operations to meet specific market requirements and delivery restrictions
- Collaborate with cross-functional teams (including technology, logistics, and customer support) to implement operational improvements and align regional goals with company-wide objectives
- Develop and execute strategies to enhance customer satisfaction, address escalated issues, and maintain service excellence
- Manage regional budgets, ensuring efficient resource allocation and cost-effective delivery operations
- Drive process improvements by leveraging data, industry trends, and best practices to optimize operations and enhance scalability
Preferred Qualifications
- Candidates located in Arizona, California, Colorado, Minnesota, or Washington are preferred
- Candidates may also reside in the following states: Idaho, Iowa, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, or Wisconsin