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Retail Sales Specialist – Wayfair Stores
Company | Wayfair |
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Location | Evanston, IL, USA |
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Salary | $19 – $19 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Junior, Mid Level |
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Requirements
- 1–3 years of experience motivating a team to meet sales goals in a retail environment
- 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs
- High school diploma or equivalent required
- Willingness to work nights, weekends, and holidays as needed
- Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office
- Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations
- Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset
Responsibilities
- Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results
- Take ownership of individual and team KPIs, driving productivity and consistently exceeding sales targets
- Act as a peer coach by training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience
- Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales
- Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer
- Leverage a deep understanding of Wayfair’s in-store and online assortment to help customers find the right solution, every time
- Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment
- Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs
Preferred Qualifications
- Experience in specialty or high-touch sales is a plus