Senior Sales Specialist - Wayfair Stores

Senior Sales Specialist – Wayfair Stores

2–4 years of experience leading or mentoring teams in a fast-paced, goal-driven retail or design setting.
A proven track record of exceeding sales targets through proactive, solution-based customer interactions.
Strong ability to analyze KPIs and apply insights to improve individual and team performance.
Comfort and confidence working with home furnishings and design solutions, with a passion for style and function.
Clear, thoughtful communication skills that elevate both customer interactions and team collaboration.
Adaptable, quick-thinking, and able to manage multiple priorities without compromising service quality.
Experience using CRM systems, design tools, POS, and Microsoft or Google Suite tools to drive results.
Willingness to work evenings, weekends, and holidays based on evolving business needs.

Exceed individual KPIs and sales targets while coaching the team toward consistent, strong performance.
Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
Coach team members on selling strategies, customer engagement, and in-the-moment service execution.
Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership.
Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
Stay current on furniture trends, new launches, and design concepts to support customer education and sales.
Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience.
Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches.
Maintain consistent, dependable attendance and proactively communicate to support store operations.
Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty.

No preferred qualifications provided.