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Head of Insurance Agency Operations

Head of Insurance Agency Operations

CompanyFlourish
LocationNew York, NY, USA
Salary$152100 – $199600
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior, Expert or higher

Requirements

  • Bachelor’s degree or equivalent working experience
  • 7+ years of relevant work experience in operations in finance, fintech, insurance or insuretech
  • Life Insurance and Annuity licenses or willingness to get licensed within 90 days of hire
  • FINRA Series 7 license or willingness to get licensed within 180 days of hire
  • Deep experience leading operations within the insurance industry (general agency, IMOs, OIDs, etc.)
  • Understanding of various annuity products (i.e. MYGA, RILA, FIA, etc.)
  • Experience working closely with technologists and business executives to define, develop and lead strategic roadmaps
  • Proven track record in building operational flows, driving process improvement and streamlining procedures for a business line
  • Experience communicating with clients, including high net worth individuals and financial advisors
  • Must be able to work out of our Jersey City office at least three days per week, and outside the state of New York five days a week
  • Due to the nature of this position, as part of the background check process, candidates must be able to pass a fingerprint background check to qualify as a fingerprinted person under FINRA. For roles requiring registration, additional regulatory screenings may apply, including a review of Form U5 disclosures and other relevant licensing information.

Responsibilities

  • Responsible for driving and managing all insurance agency operations, including but not limited to:
  • Strategically design, implement, manage and scale operational workflows and processes for all annuity transactions
  • Partner closely with Flourish’s technology organization to define, enhance and maintain Flourish Annuities’ proprietary Electronic Order Entry system
  • Strategically determine when/if to partner with third party vendors, lead assessment of vendors, and act as the primary operational point of contact for tools and services provided
  • Partner with insurance carrier partners to deeply understand each carrier’s specific operational requirements
  • Ensure our operational processes facilitate smooth transactions, ultimately delivering best-in-class processing times and NIGO rates
  • Support RIAs and end-clients as needed, including: answering product and operational questions, helping to drive application completion, and supporting on-going contract servicing
  • Focus on process improvement, refining processes over time to improve efficiency and effectiveness of the team
  • Define all operational hiring and people needs for Flourish annuities, then hire, manage, mentor, and develop a small but growing team of Case Managers and Operations Associates
  • In addition to setting the strategic direction for day to day operations, collaborate with Product, Engineering, Sales and Marketing on project-based workstreams to drive product development and enhancements
  • Own management of our suitability program and oversee all manual suitability reviews for insurance applications on an as-needed basis
  • Partner with legal & compliance to ensure the insurance agency and staff are consistently up to date with the overall insurance regulatory landscape in order to maintain the highest standards of regulatory compliance
  • Ensure the insurance agency service model is supporting our key strategic initiatives
  • Identify, track and report key Flourish Annuities metrics and performance indicators to leadership
  • Stay on top of current industry trends and share insights and ideas with the broader team

Preferred Qualifications

  • Interest in working in a start-up environment and/or past experience working on truly new initiatives
  • Reliable, eager, ambitious, self-starter, strong attention to detail
  • Team player who is driven to solve problems and meet deliverables
  • Previous management experience preferred
  • Existing relationships with major insurance carriers and/or RIAs
  • Experience communicating with executives
  • FINRA Series 24