Customer Service Representative
| Company | Heidelberg Materials |
|---|---|
| Location | Hamburg, PA, USA |
| Salary | $19.99 – $26.99 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office tools.
- Problem-solving skills with a proactive and solution-oriented approach.
- Commitment to continuous learning and adapting to new processes and technologies.
Responsibilities
- Deliver exceptional service by responding to customer inquiries via phone, email, and other channels.
- Process orders, returns, and account updates accurately and efficiently.
- Collaborate with internal teams to resolve customer issues and ensure satisfaction.
- Maintain detailed and organized records of customer interactions.
- Identify opportunities to improve customer experience and share feedback with leadership.
Preferred Qualifications
-
No preferred qualifications provided.