Renewals Manager
| Company | Salesforce |
|---|---|
| Location | Seattle, WA, USA, Austin, TX, USA, Chicago, IL, USA, Atlanta, GA, USA |
| Salary | $75460 – $100870 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of demonstrated success in a Sales, Operations, Account Management
- Strong customer management and negotiation skills
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
- Strong process management, financial acumen, and ability to apply strict policies
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
- Bachelor’s Degree
Responsibilities
- Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
- Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
- Own, drive and manage the renewals process in collaboration with the account team
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive ‘win’ strategies for renewals
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
- Provide executive management with complete visibility to renewals and solicit executive involvement as required
- Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
- Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
- Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
Preferred Qualifications
- Knowledge of salesforce.com product and platform features, capabilities, and best practices
- Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus
- Ability to manage transactions through every stage of the renewal cycle
- Experience negotiating complex multi-year services contracts