Senior Business Program Manager – Institutional Client Services

Senior Business Program Manager – Institutional Client Services

Requirements

• Bachelor’s degree and a minimum of 10 years’ proven project management experience, OR in lieu of a degree, a combined minimum of 14 years’ higher education and/or work experience, including a minimum of 10 years’ proven project management experience.
• Strong knowledge of project management methodology/disciplines.
• Experienced in leading business driven initiatives with Agile delivery frameworks.
• Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.
• Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.
• Excellent problem-solving skills.
• Ability to work individually as well as a member of a team.
• Self-motivated, results-driven and well-organized individual.
• Ability to handle multiple tasks and work under time constraints in support of various assignments.
• Ability to function professionally at many different levels (clients, management and peers).
• Strong interpersonal skills necessary for business partner relationships within and outside the organization.
• Ability to build mutual trust and encourage respect; open to diverse points of view.

Responsibilities

• Assist in managing technology-driven programs and initiatives across ICS functions.
• Support portfolio, program, and project management activities, ensuring alignment with tech strategy and business objectives.
• Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met.
• Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment.
• Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting.
• Help coordinate tech-focused events, newsletters, and leadership town halls to ensure transparency and engagement.
• Facilitate skip-level meetings and internal communications for leadership updates.
• Acts as the liaison between the Product and Tech team.
• Aligned to ICS Product Owners and their teams.
• Works closely with the technology RTE.
• Chairs/Facilities a variety of ICS governance forums: ICS S3, ICS Capacity and Demand Review.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Preferred Qualifications

• Strong knowledge of Agile Methodology
• Project Management Professional (PMP) certification.
• Program Management Professional (PgMP) certification.
• Master’s degree.