Supervisor – Voice Ordering Accessibility
| Company | DoorDash |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree or equivalent experience
- 2+ years or more of people management or team lead experience
- Mind and talent for process improvement
- Experience in pulling data and using data to influence decisions
- Knowledge of Salesforce, Sigma, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
Responsibilities
- Lead a team of motivated individuals who are focused on customer success
- Support a team who assists our accessibility needs customers with accurate order placement and local restaurant recommendations
- Improve our internal tools, and offshore agents to provide high-quality support
- Establish and manage your team to individual and team goals and objectives
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Create, distribute, and present impactful reporting on performance
Preferred Qualifications
- Experience in the tech, restaurant, or logistics industries (preferred)
- Familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)