Customer Support Engineer

Bachelor’s degree and 5 years of experience to include engineering, interpreting technical data, turbine machinery experience or an Advanced degree and 3 years of experience to include engineering, interpreting technical data, turbine machinery experience
Experience using MS Office Suite
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Technical data review and interpretation
Interface with internal Quality organization to assure process & product integrity
Answer customer inquiries on technical documents and issues
Coordinate inductions and engine shipments between external customers, the network, and shop leadership
Technical workscope definition for engine maintenance activity
Act as primary technical interface between Pratt & Whitney and all GTF customers for the site
Develop and maintain business relationships with counterparts within the GTF network
Ensure internal & external customer requirements are met through all gates of the process
Coordinate customer approvals and resolution of customer issues
Identify process gaps, mitigate risks, and develop training to support business requirements
Leverage stakeholder and customer feedback to incorporate change and drive user adoption of new digital tools and processes

Experience reading and/or interpreting customer contracts
Ability to communicate at all levels of the organization and with external customers
Familiarity with SAP
Familiarity with Export Compliance