Enhanced Scheduler

Enhanced Scheduler

Requirements

• Associate’s degree. Education must be obtained through an accredited institution. Degree will be verified.
• OR – Two years of medical admitting, billing, collection, scheduling, or insurance experience
• Demonstrated excellent communication and interpersonal skills
• Experience managing multiple tasks or priorities.
• Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs.
• Demonstrated typing proficiency.
• Demonstrated ability to work effectively in time sensitive situations.
• Demonstrated independent and critical decision making skills.

Responsibilities

• Registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations.
• Enhancing the patient experience with one telephone call to schedule and register for services.
• Reviewing insurance benefit information, estimated costs, and payment options with the patient.
• Obtaining or reviewing all necessary demographic, clinical, procedural, and prep information with the patient or representative.
• Acting as a liaison between the physician office and facility departments across multiple service lines within the enterprise.
• Verifying accuracy of EMPI link and identifying and reporting possible Compromised Records or Identity Theft.
• Interacting with customers to gather and verify needed registration and scheduling information.
• Accurately inputting patient demographic, insurance, and essential scheduling and admission information into the appropriate database.
• Comprehending and providing explanation of legal documents in accordance to regulatory requirements.
• Holding financial discussions with patients or representatives regarding insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.
• Articulating billing process information and maintaining the stats determined reasonable for the position.
• Interacting between physicians, physician’s office staff, and ancillary departments as needed in the interest of the patient to obtain orders and diagnosis for patients.
• Providing customers with information concerning examination content and pre-examination instructions including preps and timetables providing way-finding as needed.
• Coordinating appointments for patients between multiple locations in the system.
• Documenting discussions with patients by entering detailed notes in the appropriate software, and ensuring accurate record keeping for any follow up needed.
• Satisfying all Intermountain requirements regarding procedural, operational, and compliance training and updates.
• Greeting patients/clients in person and on the phone while upholding Intermountain’s mission, vision, and values, responding with empathy and positive interpersonal skills.
• Maintaining expected productivity, quality, and department standards.
• Tactfully handling difficult situations with unhappy customers applying Healing Commitment principles to achieve positive service recovery.
• May lead, mentor, and/or train new employees.

Preferred Qualifications

• Associate’s Degree. Degree must be obtained through an accredited institution. Education is verified.
• Bi-lingual – Spanish speaking
• Knowledge of medical terminology
• Versed in CPT/ICD codes
• Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.