Breast and Skeletal Health Field Service Engineer
| Company | Hologic |
|---|---|
| Location | Edmonton, AB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- Understanding of proper use and operation of electronic testing equipment.
- Knowledge of inventory and procurement systems.
- Ability to interface with internal and/or external customers.
- Solid computer skills.
- Time Management Skills
- Ability to pass a comprehensive background check.
- Possess a valid Driver’s License and maintain a clean driving record.
Responsibilities
- Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
- Provides 24/7 coverage to customers within 24 hours of notification.
- Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
- Determines correct inventory levels of repair parts with supply lines.
- Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
- Works with Technical Support to resolve quality issues and advise of issues and developments.
- Keep management advised of issues and developments.
- Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
Preferred Qualifications
- Strong robotics, fluidics and pneumatics experience preferred.
- BS/BA degree or equivalent experience preferred.
- AA/AS degree and/or practical Military experience considered.
- 2 – 5 years related field experience with direct customer interaction.