Customer Support Manager
| Company | Alphabe Insight |
|---|---|
| Location | Los Angeles, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in Business, Communications, or related field
- 3+ years of experience in customer support or service management
- Proven leadership and team management skills
- Strong problem-solving and conflict-resolution abilities
- Excellent communication, interpersonal, and organizational skills
- Experience with CRM and support tools (e.g., Zendesk, Freshdesk, or similar)
- Ability to work under pressure and adapt in a dynamic environment
Responsibilities
- Manage and mentor the customer support team, ensuring optimal performance and development
- Design and implement support strategies, workflows, and performance metrics
- Handle escalated customer issues with professionalism and efficiency
- Collaborate with product, sales, and engineering teams to improve service quality
- Monitor support trends and provide actionable insights to upper management
- Ensure timely resolution of customer inquiries and technical issues
- Maintain and improve support documentation and resources
- Drive initiatives to enhance the overall customer experience
Preferred Qualifications
-
No preferred qualifications provided.