Customer Support Specialist
| Company | Alphabe Insight |
|---|---|
| Location | Washington, DC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent (Bachelor’s degree preferred)
- Proven experience in customer support or related field (1+ year preferred)
- Strong written and verbal communication skills
- Excellent problem-solving and organizational abilities
- Ability to handle difficult situations with professionalism and patience
- Proficiency in using CRM tools and basic office software
- Attention to detail and a proactive attitude
Responsibilities
- Handle customer inquiries via phone, email, and internal systems
- Provide accurate information about products, services, and company policies
- Resolve customer issues with a positive and solutions-oriented approach
- Document and escalate complex cases to the appropriate departments
- Maintain high standards for communication, accuracy, and responsiveness
- Assist in developing support documentation and process improvements
- Collaborate with other departments to enhance the customer experience
Preferred Qualifications
-
No preferred qualifications provided.