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Pharmacy Coordinator

Pharmacy Coordinator

CompanyMcKesson
LocationCalgary, AB, Canada
Salary$49500 – $82500
TypeFull-Time
Degrees
Experience LevelMid Level

Requirements

  • 3+ years of retail pharmacy experience
  • Knowledge of third-party insurance plans, and pharmacy software
  • Proficiency in Windows environment and MS Office
  • Secondary School Diploma
  • Exceptional organizational and multitasking abilities
  • Strong oral and written communication skills
  • Technical skills for successful medication dispensing
  • Effective communication skills
  • Ability to work under pressure and meet tight deadlines
  • Customer service
  • Teamwork
  • Understanding unique medications and patient needs
  • Problem solving
  • Interpersonal skills
  • Patient advocacy
  • Decision making
  • Collaboration
  • Quick learner in fast-paced environment
  • Problem-solving and team player
  • Self-starting and independent work style

Responsibilities

  • Provide exemplary customer service that meets the standards of McKesson Canada; customer interaction is done via phone and email
  • Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate, including (but not limited to) accounts receivables, dosage and dosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
  • Creating patient files in pharmacy software
  • Managing site calendars, appointment changes, dispensing, and shipping schedules
  • Accurately dispensing medications to ensure arrival at the appropriate destination on time
  • Conducting patient follow-up calls for outstanding accounts, ensuring that all medical questions are referred to a Pharmacist
  • Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements
  • Inventory management and reconciliation
  • Effective communication with both external and internal contacts
  • Developing and maintaining professional relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers
  • Accurate data entry into various systems
  • Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patient’s plan for coverage review
  • Understanding, and resolving third-party billing issues for high-dollar value products
  • Thoroughly and accurately completing paperwork regarding the processing of materials
  • Other duties as assigned

Preferred Qualifications

  • Diverse billing knowledge within specialty pharmacy setting
  • Multitasking, organizational skills, specialty pharmacy specific software
  • Experiences: working with various cross functional teams