Communications Officer

High School Diploma or GED
Two years of experience in a high-volume communications center, PBX operator, or a public or private law enforcement/security agency OR Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience OR Bachelor’s degree in a related field may offset the required experience
Must demonstrate customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives

Receive records, assess urgency and respond to all security/police phone calls and emergency calls.
Monitor and respond to all incoming alarm signals across multiple platforms.
Receive and transmit all security/police multi-based radio, air transport and satellite communications.
Process requests for classified data of employees, patients and public.
Process code and medical emergency activations received from clinical staff and overhead page information.
Monitor, analyze and react to real-time alerts via social media and employee travel platforms.
Draft and disseminate electronic notifications to internal stakeholders.
Disseminate mass notification alerts to necessary employees during crisis situations.
Perform clerical functions in the Security Operations Center.

No preferred qualifications provided.