Administrator – Clinics

Administrator – Clinics

Requirements

• Bachelor’s Degree in Business Management, Healthcare Administration, Public Health, or a closely related field required
• More than 10 years of management/leadership experience in lieu of degree required
• 3-5 years progressive management experience in a physician practice setting required
• 3-5 years Experience working in a strategic role, with a physician-led integrated healthcare delivery organization required
• 3-5 years Strong experience developing and implementing operating plans, and analyzing financial accounts required

Responsibilities

• Provides directions, reviews, evaluates; and ensures accountability for the performance of all physician practice operations; ensures all operational activities including capital/non-labor are within budget.
• Directly involved with the local/corporate leadership team in the creation of strategic goal development/initiatives for physician practice operations; ensures goals are communicated to clinic teams; and develops/maintains an accountability plan to ensure goal achievement.
• Directly supervises Sr. Directors and/or Directors. Indirectly supervises all physician office staff in assigned practices, both clinical and non-clinical (Receptionists, LPNs, RNs CMAs, etc.); and Providers (Physicians, NPs, PAs).
• Responsible for the staffing levels of all clinic operations to include labor budget and productivity standards/compliance.
• Coordinates with appropriate resources the procedures for administration in support of accounts payable, liability insurance requirements and like functions within physician practices as required.
• Works with local/corporate leadership on strategic and operational plans for each physician practice, supplying appropriate statistics as deemed appropriate for project strategies.
• Works with local/corporate leadership to develop physician practice operations budget; communicates budget goals; and holds team accountable to ensure all operational activities are within defined budget. Actively participates in MORs.
• Assists with policy and procedure definition, implementation, updating and distribution.
• Responsible for working with local/corporate leadership on physician recruitment, physician salary resets, quarterly bonuses, and compensation plans; responsible for the coordination and oversight of all provider contracts.
• Represents physician practices to a variety of community and professional organizations. Identifies new business, community outreach and educational opportunities, works with others on the team for development and implementation.
• Participates in the recruitment and retention of physician practice medical staff and personnel to support practice growth and service line. Collaborates with facility/network management on related implementation plans.
• Responsible for directing and ensuring a smooth transition for physician practice start-up activities as planned in conjunction with the CEO, Sr. Administrator and/or Regional Administrator, and all other parties involved (corporate support partners such as PPSI, AMR, legal, compliance, HR, etc.).
• Assures protection and privacy of health information as attained through written, verbal or electronic disclosure.
• Responsible for listening to customer service complaints, investigates, and follows-up to ensure satisfaction of customers, elevating to next level if needed.
• Helps develop ‘Employee Satisfaction’ and ‘Provider Satisfaction’ performance improvement plans for offices, recruiting suggestions and keeping leadership informed and active in the process of improvement; as such, promotes a culture of excellence for employees, providers, patients, families, vendors, etc.
• Ensures all physician practice offices are in compliance with all environment of care standards (expired meds, refrigerator logs, drug wastage logs, etc.).
• Ensures cash controls are in place (as per policy) and are effective, Ensures billing process is implemented and adhered to as appropriate. Completes rounding on a regular basis to all offices.
• Performs other duties as assigned.
• Complies with all policies and standards.

Preferred Qualifications

• Master’s Degree in Business Management, Healthcare Administration, Public Health, or a closely related field preferred
• MGMA Membership and/or ACMPE Certification strongly preferred