People Operations Generalist

People Operations Generalist

Requirements

• A minimum of 4+ years experience in a Human Resources/People Operations function, preferably in a tech start-up environment.
• Experience handling sensitive employee relations matters.
• Experience managing accommodation requests and administrating U.S. leaves and carrying out leave calculations.
• Able to combine great people’s intuition, business judgment and discretion in your decision-making.
• Experience providing business partnership and support to a diverse group of managers.
• Demonstrable experience of cross collaboration and partnership with key internal stakeholders such as HRBPs, Legal, Finance, IT etc.
• Successful track record of implementing HR processes, employee resourcing, performance management and change management.
• Excellent communication skills (written, verbal, presentation, and interpersonal), exemplary client service skills, the ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment.
• Strong knowledge of local HR compliance regulations, employment laws, and industry best practices.
• Team player with a sense of ownership and “get things done” attitude – self-motivated and able to thrive in a fast-paced and self-directed environment.
• Deep comfort level with technical systems and software, experience with Workday. Experience working in an environment with Workday integrations in place and previous experience with Workday reporting is highly desirable.
• Values and respects confidentiality.
• Excellent attention to detail and organizational skills.

Responsibilities

• Be an operationally focused and commercially minded Generalist, supporting managers and employees on executing matters related to personnel transactions.
• Conduct and support the new hire onboarding and offboarding experiences and programs, looking for ways to enhance and personalize it.
• Partner with the People Ops team to evaluate and improve processes and programs around employee lifecycle and benefits.
• Manage US leave of absence administration supporting employee requests, relevant vendor and government forms and calculations.
• Oversee accommodation and ergonomic assessment requests and partner with HRBPs and Total Rewards to address sensitive cases.
• Conduct offboarding and exit processes, including managing sensitive exits and preparing separation agreements, always seeking to improve processes that ensure compliance.
• Keeping up to date on employment law and current best practices to help better facilitate the employee experience.
• Partner closely with People Systems in order to introduce Workday improvements, investigate issues and implement solutions.
• Support the US payroll, benefits and leaves programs but with opportunity and scope to lean into our global processes.
• Manage and oversee Intercom’s global Consultant Management Program in partnership with Procurement and Legal.
• Oversee systems quality control and internal audits. Partner with Finance, Legal, Security and Recruiting Operations teams to understand requirements and lead the annual SOC2/ISO People team deliverables.
• Drive People Operations projects and oversee US People Operations programs ensuring operational efficiencies are in place and a positive employee experience throughout the employee lifecycle.
• Develop and produce reports as required leveraging Workday and Ms. Excel.
• Support complex onboardings, ranging from Employer of Record hires, conversions, inter-office transfers, executive hires, re-hires, etc.
• Other projects as needed.

Preferred Qualifications

• Bachelor degree or equivalent from an accredited university, preferred.