Manager – Consultant Support

Experience in management of Sales, Customer/Client Services or Account Management.
Excellent working knowledge of Ambit Consultant Compensation Plan.
Demonstrated capability of working collaboratively across a matrix environment to achieve results important to the business.
Thorough understanding and skills in call center environment to include KPI’s phone systems, customer service skills and best practices.
Advanced proficiency with Microsoft Office Suite, internet and call center tools.
Enthusiastic, high energy, great attitude and professional presence.
Ability to proactively identify opportunities to improve and optimize sales channels.
Experience gained through college degree programs and/or certifications is applicable to above skills and experience.

Build trusted relationships with Independent Consultants, understand their needs, and implement tools and strategies to support their business needs.
Identify, track and address issues related to system performance or enhancements that will create efficiencies within Consultant Support.
Define and report Key Performance Indicators (KPI) and foster a culture of constant improvement.
Effectively communicate issues to management, resolve escalated issues and partner with internal team to address concerns encountered in the field.
Identify and implement process improvements and strategies to exceed key performance metrics.
Identify trends that threaten customer acquisition, customer retention, and the customer experience. Work with partners to mitigate such threats.
Act as a subject matter expert of Independent Consultant Policies and Procedures, Compensation Plan and Marketing practices.
Serve as top-level point of contact for Consultants.
Provide regular communication and performance updates to management.
Coach, mentor and partner with Account Specialists to resolve disputes and complaints from Customers and Consultants.

No preferred qualifications provided.