IT Vendor Applications Analyst
| Company | Maricopa County |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $57250 – $105000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- One year of experience with business processes and vendor support services
- Bachelor’s degree in Computer Science, Information Systems, Information Technology, or Business Administration
- A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
Responsibilities
- Triage customer incidents and requests, gathering relevant business requirements, and documenting them for analysis. Perform advanced troubleshooting for various county ITC-supported departments, including vendor assignment categorizing
- Facilitate meetings and serve as liaison between vendors, ITC support staff, and customers to conduct advanced troubleshooting
- Conduct a thorough root cause analysis for the vendor application to identify underlying issues and recommend business process improvements to prevent reoccurrence
- Evaluate work done by vendors and coordinate testing with personnel to ensure the issue has been resolved
- Analyze vendor trends and track vendor patches and upgrades to ensure applications are at the latest releases, security recommendations, and business requirements
- Evaluate workflow and methods, recommend, and implement appropriate automated systems and procedures
- Create and maintain technical and business process documentation
- Participate in vendor change management meetings, providing insights and assisting with the rollout of changes to ensure smooth integration into existing workflows
- Ensure compliance with ITIL best practices in incident management
- Other job duties as assigned
Preferred Qualifications
- Comprehensive understanding of initial troubleshooting processes for business applications or system failures, with experience in documenting and resolving issues.
- Knowledge of IT frameworks such as DevOps, ITIL, AGILE, Change Management, and conducting Root Cause Analysis.
- Help desk or tier 2/3 solution support, including technical awareness of system operations and product administration.
- Experience with application management, vendor software implementation, and broad-based business systems.
- Experience working with local or state government.
- Maintaining access and permissions for users and applications (Access to Active Directory)