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IT Manager
| Company | Modern Animal |
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| Location | Culver City, CA, USA |
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| Salary | $93000 – $119000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 7+ years in corporate or field IT, supporting mixed Mac/Windows environments and cloud SaaS tooling.
- 2+ years leading an IT function, project team, or managed-service provider relationship.
- Demonstrated success opening or supporting multi-site, customer-facing locations (retail, clinics, hospitality, etc.).
- Hands-on experience with Google Workspace, MDM (e.g., Kandji, Jamf, Intune), SSO (Okta or Google), and network gear such as Ubiquiti UniFi.
- Familiarity with SOC 2, HIPAA, or PCI controls and annual access-review processes.
- Proven ability to manage hardware budgets, vendor contracts, and cap-ex/op-ex forecasting.
- Comfort troubleshooting printers, VoIP, Wi-Fi, and ISP issues at scale.
- Excellent written and verbal communication skills; able to translate tech jargon for non-technical partners.
- Willing to travel both within Los Angeles and the greater US.
Responsibilities
- Provision roughly 50 new-hire laptops per year in partnership with People Ops, including budget tracking and approval workflows.
- Streamline offboarding, advise on reuse-versus-recycle policies, and document hardware return exceptions.
- Own specifications and vendor relationships for alarms, cameras, radios, and smart doors.
- Coordinate incident log pulls and ensure continuous coverage across 40-plus clinics.
- Stand up (or decommission) internet, Ubiquiti Wi-Fi, printers, and point-of-care devices.
- Manage contractors during build-outs; collaborate with Development and Engineering on any prototype changes.
- Lead Tier-2 triage for internet, Wi-Fi, and printer outages; maintain runbooks, SLAs, and redundancy plans.
- Cultivate regional managed-service providers for faster response times.
- Conduct annual Slack, Google Workspace, and Notion access reviews; automate offboarding checks to close gaps.
- Negotiate CDW and Amazon pricing, track cap-ex vs. op-ex, and surface insights to Finance and Clinic Leadership.
- Establish hardware standards, approval matrices, and inventory controls; document everything in Notion for transparency.
Preferred Qualifications
- Experience in healthcare or veterinary environments and a genuine love for animals.
