Field Service Engineer – Liquid Chromatography / Mass Spectrometry
| Company | Agilent Technologies |
|---|---|
| Location | La Jolla, San Diego, CA, USA |
| Salary | $44.16 – $69 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s or Master’s Degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
- 4+ years of experience as a field service engineer or as an end user of Agilent LC/MS analytical instruments
- Experience with troubleshooting and problem solving
- Verbal and written communication is clear, respectful and timely
Responsibilities
- Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Train other field engineers and customers in the solutions
Preferred Qualifications
- Experience with the Agilent solutions is desired but not essential
- Prior experience with Agilent LC and LCMS preferred
- You enjoy travelling and visiting customers