Principal Biz Ops Engineer

Principal Biz Ops Engineer

Requirements

• Proven experience in Data Science, Data Analytics, Data Engineering Tools like Power BI/Alteryx/ DW / PL/SQL / scripting, ETL tools etc.
• Expert coding experience in one or more of the following: C++, Java, Spring Framework, Python, Go, Spark, Bigdata, GRPC.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Ability to read, write, and understand code in one of the programming languages such as Java, Spring Framework, Python, Go.
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Familiarity with cloud platforms like AWS, Azure, or GCP (a plus).
• Experience with Message Queue (MQ) technologies like RabbitMQ, Event Broker, Kafka, or ActiveMQ.
• Background on cloud native tooling and orchestration technologies (Kubernetes preferred).
• Experience in observability tools such as Splunk, Dynatrace, Prometheus, Datadog, Grafana, and Monitoring as a Code.
• Experience in production support environments and ITIL processes.
• Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.
• Understanding of: Client-server relationships, Network concepts (Layer 1 to Layer 3), Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps), Load balancers and application firewalls, Operating System navigation, Logging and monitoring methods, standards, and tools, High availability and business continuity planning, Caching concepts, Configuration management.
• Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry.
• Ability to speak about Kubernetes from different perspectives: Comfortable handling Kubernetes discussions at the technical, business, or financial level.
• Strategizing, designing, and supporting highly efficient solutions on Public Cloud (Amazon Web Services, Azure or GCP) for security, resilience, performant, networking, availability, Blue-green deployments in context of business application.
• Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions.
• Knowledge of emerging technologies, various platforms, tools and products and their respective applications.
• Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryption.

Responsibilities

• Ensure the reliability, scalability, and performance of applications, supporting essential services that power Mastercard’s global operations.
• Engage early in the development lifecycle to be more proactive and upfront in the development process.
• Proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.
• Support daily operations with a hyper focus on triage, root cause by understanding the business impact of products and subsequently performing blameless post-mortems.
• Align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
• Create and enforce operations standards while facilitating an agile and learning culture.

Preferred Qualifications

• Azure DevOps (AZ – 400), Azure Cloud Developer (AZ-203) certificate is preferred.