Account Manager – Telecom Expense Management

Account Manager – Telecom Expense Management

Requirements

• Strong background in telecom
• Excellent analytical and organizational skills
• Customer-service mindset applied internally to cross-functional teams

Responsibilities

• Monitor the group email inbox daily to ensure all internal and vendor inquiries are acknowledged and addressed in a timely manner.
• Collaborate with vendors to identify and execute account consolidations for improved billing efficiency and service management.
• Work closely with the Accounts Payable (AP) department to ensure all telecom invoices are processed and paid on time.
• Address all past due and disconnect notices immediately to prevent service interruptions and maintain account standing.
• Collaborate with the parsing team to ensure invoices are parsed accurately and reflect correct charges, services, and formats.
• Ensure accounts are properly set up in the Telecom Expense Management platform, including updating billing codes and configuring portal access.
• Proactively collect monthly telecom invoices (wireline, wireless, internet, cloud, etc.) from various vendors and portals (as required)
• Serve as the primary liaison for internal departments regarding telecom services and related inquiries.
• Work closely with provisioning and inventory team members to identify and resolve any billing issues or concerns related to service changes or discrepancies.

Preferred Qualifications

• 3+ years in the Telecommunications field
• Experience with Client Account Management and Project Management
• Strong Organizational skills (Time management, ability to handle multiple projects and manage multiple deliverables)
• Experience in Expense management software applications
• Advanced knowledge of MS Office (Excel, Access, Outlook, and Teams)
• Extremely detail oriented and analytical
• A Positive can-do attitude with the ability to mentor and lead a project involving multiple team interfaces, both internal and external