Technical Program Manager II

Advanced interpersonal and networking skills to bring the right people together and facilitate problem solving for the organization
Advanced written communication and presentation skills for large and small audiences. We utilize mass communication through various channels – Microsoft Office365 and Salesforce.
Coaching Skills including individual coaching, group facilitation for upskilling, and group facilitation for problem solving.
Experience with hands on detailed planning and execution of global events focused on education and problem solving.
Have experience writing collaborative policy and procedures for project, program and product management.
Have experience writing guidance for tool usage (Aha! and Jira a plus)
Experience operating autonomously across multiple teams, demonstrate critical thinking, and thought leadership
Proven track record of data-driven decision making and applying continuous improvement methodologies
Demonstrate experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization.

Create training materials and facilitates workshops on common Project and Program Management, Lean, and Agile (Scrum and SAFe) methodologies
Work closely with regional offices around the world to create an engaged community focused on growing our people
Coordinate closely with local office-based Communities of Practice
Build community across all Mastercard Guilds that manage job families
Improve and promote delivery excellence across the organization
Manage budget tracking and overall allocation of funds across the Guild
Empower Guild members to identify potential process improvements, and suggests proactive strategies for consideration by program leadership
Be responsible for metrics and insights associated with the PM Guild
Be accountable for the data quality of key data fields aligned to the PM Guild
Shadow agile coaches and support them as needed when they engage with various programs
Conduct meaningful retrospectives, create action plans to implement changes at the team level; coordinate with other TPMs in the program to align and plan potential actions to be implemented across the program
Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence, potentially representing segments of or the entire program.