Sr. Account Manager

Sr. Account Manager

Requirements

• Requisite insurance license (can be earned on-job)
• High attention to detail is required
• A high school diploma required; some college preferred
• Experience working with community Bank Bond / D&O / Property and Casualty Insurance programs
• 5+ Years relevant insurance industry experience with 3 of those years focused on Property and Casualty, preferably within a brokerage agency.
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Experience with EPIC Agency Management System a plus
• Ability and willingness to utilize company’s computer system and software
• Strong typing skills with an ability to compose clear and concise letters
• Ability to understand policy forms and coverage descriptions
• Organizational skills required
• Willingness to attend educational classes is desired
• Remote availability

Responsibilities

• Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support to Producers in obtaining, maintaining, and expanding business
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
• Oversees (and performs when needed) the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts. Includes acting as Back-up for Account Technician support staff
• Provides coverage analysis and risk management recommendations, completing applications, preparing submissions, negotiating coverage and pricing with carriers and preparing proposals according to agency standards. You may also be called on to resolve issues related to billing, make policy changes, respond to policy coverage related questions in a timely and professional manner, and prepare exposure comparison, premium comparisons, renewal reviews and renewal proposals. As a Senior Account Manager, you will also be expected to provide leadership and mentoring as needed, to colleagues within your team
• All Senior Account Managers are expected to participate in continuing education to maintain a P&C license, stay current with all regulations and enhance insurance knowledge
• Experience in managing assigned accounts through the client life cycle, including the renewal process
• Solid coverage, underwriting and risk management knowledge
• Demonstrated leadership skills and ability to mentor others
• Effective oral and written communication and relationship building skills are essential
• Strong analytical and problem-solving skills
• Ability to prepare and facilitate presentations as well as speak to colleagues and clients at all levels
• High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint as well as agency management systems and web browser software
• Exceptional time management and organization skills and demonstrated ability to manage multiple priorities efficiently
• Coordinates the implementation of the client’s strategic plan. This includes: Performing key “value-added” services including, but not limited to, Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, etc.
• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues
• Responsible for overall retention of accounts in assigned book of business
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate
• In conjunction with the producer, manages, organizes, and conducts client meetings when necessary
• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems
• Travels on company business as required. Prepares reports for management as required
• Supports, mentors, and trains Account Technician support staff
• Attends industry related continuing education training and courses

Preferred Qualifications

• Coordinates the implementation of the client’s strategic plan. This includes: Performing key “value-added” services including, but not limited to, Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, etc.
• Coordinating the value-added services being provided by our Risk Services and Claims Management Divisions